Thank you for shopping with Arrayze LLC! We are committed to providing you with fast, safe, and reliable shipping. Below are our shipping terms and policies, including information on shipping times, import and export standards, shipping carriers, and international shipping.
- Shipping Areas
We offer both domestic and international shipping. For orders within the United States, we offer expedited and standard shipping options. For international orders, we support a variety of shipping methods, including ocean and air freight, ensuring you can easily purchase our eyeglass frames and sunglasses worldwide. - Shipping Partners
We partner with several reputable logistics companies to ensure your order is delivered safely and quickly. Our major logistics partners include:
UPS
FedEx
USPS
DHL
TNT Express
For international orders, we will select the appropriate logistics provider based on the destination to ensure efficient and secure delivery. - Shipping Time
Shipping time varies depending on your order and shipping method. The following are approximate shipping times:
Domestic US Shipping:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Next-Day Shipping: 1 business day (select areas only)
International Shipping:
Standard International Shipping: 7-21 business days (depending on the destination)
Expedited International Shipping: 3-7 business days
Please note that these times are for reference only. Actual shipping times may be affected by holidays, weather, customs inspections, and other factors. If your order is delayed due to these reasons, we will notify you immediately. - Shipping Costs
Shipping costs vary based on order weight, destination, shipping method, and other factors. You will see a detailed calculation of shipping costs during checkout. - Import and Export Standards and Customs Fees
Import Taxes and Fees: International orders may be subject to import taxes, duties, and other additional fees imposed by the destination country’s customs. These fees are payable upon delivery and vary by country and region. We recommend that you understand relevant customs policies before purchasing.
In some countries, duties and taxes may be charged upon delivery, and you will be notified of the applicable fees. We are not responsible for any additional customs taxes, duties, or other fees. If you have any questions, please contact your local customs office or shipping company before placing an order to confirm potential charges.
Import and Export Compliance: We ensure that all international orders comply with import and export laws and regulations of the United States and the destination country. For certain products (such as eyeglass frames made of special materials), we may require additional export permits or declarations. All information you provide must be accurate to avoid customs delays or shipping issues. - Shipping Risks
Domestic Shipping: We promise to provide comprehensive insurance during shipping to ensure that your product is not damaged during transportation. If your package is lost or damaged during shipping, please contact our customer service immediately and we will assist you in resolving the issue.
International Shipping: While we will do our best to ensure the safe arrival of your package, international shipping can be risky due to customs inspections, regulations between shipping companies, and different countries. We strongly recommend that you purchase shipping insurance for your order. If you choose an uninsured shipping method, we will do our best to ensure the safety of your package, but we are not responsible for loss or damage. - Tracking Information
Once your order is shipped, we will email you a tracking number. You can use this number to track your package on the carrier’s website. If you do not receive tracking information or have any questions about order tracking, please feel free to contact our Customer Service Team. - Unforeseen Shipping Delays
We strive to ensure that all orders arrive on time, but we cannot control or assume responsibility for delays caused by force majeure (such as weather, natural disasters, traffic congestion, labor disputes, etc.). In the event of significant shipping delays, we will notify you as soon as possible and assist you in resolving the issue. - Incorrect Address or Undeliverable Delivery
Before your order is shipped, please ensure that the shipping address you provide is correct. We are not responsible for shipping issues caused by incorrect addresses. If a package is returned due to an incorrect address, you may be charged for reshipping.
